These are hand made products so you will see slight differences from the picture or mockup which we believe add to their beauty and show that all of the engraving and assembling of these products are done by hand by our craftsmen. Design elements will vary slightly and no two buckles will be exactly alike. If your custom pieces are not within the parameters of your mockups we will repair or replace them. Molly's Custom Silver reserves the right to determine what items may be repaired or replaced.
Almost all of our products are made to order custom silver pieces. Once an order is placed our work begins. Designing your custom silver, creating art work, and making sure we get it right before we start production. For this reason we do not offer a full refund once an order is placed. If an order is canceled for any reason before we start production we will refund 65% of the purchase price plus shipping. Once production has started we do not offer a refund for any reason and all sales will be final. If you have questions about what your finished product will look like please ask prior ordering or approving artwork.
We always work with our customers and we will make sure you are happy with your design and purchase.